CJ
Conroy J
1 reviews | Active since Jun 2022
28 Jun 2022, 16:25
2 handset instalment 15
Today I check my banking app and see Vodacom debited a amount that I'm not use to. I upgraded in may 2022. Never have I ever had I needed to continue to pay for the old phone. Now I'm paying for 2 phones. I would never had upgraded then if I knew this. No where was it stated I will continue to pay for the old. You can check my history 20 years with Vodacom for this nonsense. Very bad service . I have been loyal to the brand for this long never again. Please people don't be mislead when you upgrade. I will walk away from Vodacom when this contract is done. Utter nonsense. This was never the case before
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Replies (1)Vodacom's replyOfficial
29 Jun 2022, 07:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2022, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
