CJ
Conroy J

1 reviews | Active since Jun 2022

28 Jun 2022, 16:25

2 handset instalment 15

Today I check my banking app and see Vodacom debited a amount that I'm not use to. I upgraded in may 2022. Never have I ever had I needed to continue to pay for the old phone. Now I'm paying for 2 phones. I would never had upgraded then if I knew this. No where was it stated I will continue to pay for the old. You can check my history 20 years with Vodacom for this nonsense. Very bad service . I have been loyal to the brand for this long never again. Please people don't be mislead when you upgrade. I will walk away from Vodacom when this contract is done. Utter nonsense. This was never the case before

0
Replies (1)
Vodacom
Vodacom's reply29 Jun 2022, 07:44
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team