aA
ahnoeschkha A

1 reviews | Active since Jun 2017

30 Dec 2017, 11:51

2 GIG DATA GONE IN 2 DAYS??? VODACOM KEEP TELLING ME CHECK YOUR PHONE!!!

How is it possible for 2 GIG of data just dissapearing if you do your normal day to day usage? Vodacom keep telling me to check my phone and do restrictions. I have my Samsung J3 for a year now, using my hotspot for internet to enable me to work from home when necessary for the last 2 months and NEVER had a problem of data just dissapearing! 1 GIG is usually enough for 1 month, now, within 3 days 2 GIG of data gone after I used my hotspot twice for not even half an hour or 5 minutes??? I would like an explanation and/or my data back!! I've changed or done nothing other on my phone than normal and refuse to just accept that it is my phone. Vodacom is *********** his clients, we don't have money to throw in the water, neither grow money on our backs. They need to investigate their systems!!

I really hope this will get attention and that I will receive feedback as soon as possible.

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Replies (2)
Vodacom
Vodacom's reply30 Dec 2017, 12:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Jan 2018, 08:45
Official

Dear Ahnoeschkha

Kindly be advised we have responded with feedback to you via SMS.

Regards,

RJ