1 reviews | Active since Jun 2017
2 GIG DATA GONE IN 2 DAYS??? VODACOM KEEP TELLING ME CHECK YOUR PHONE!!!
How is it possible for 2 GIG of data just dissapearing if you do your normal day to day usage? Vodacom keep telling me to check my phone and do restrictions. I have my Samsung J3 for a year now, using my hotspot for internet to enable me to work from home when necessary for the last 2 months and NEVER had a problem of data just dissapearing! 1 GIG is usually enough for 1 month, now, within 3 days 2 GIG of data gone after I used my hotspot twice for not even half an hour or 5 minutes??? I would like an explanation and/or my data back!! I've changed or done nothing other on my phone than normal and refuse to just accept that it is my phone. Vodacom is *********** his clients, we don't have money to throw in the water, neither grow money on our backs. They need to investigate their systems!!
I really hope this will get attention and that I will receive feedback as soon as possible.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ahnoeschkha
Kindly be advised we have responded with feedback to you via SMS.
Regards,
RJ
Dear Ahnoeschkha
Kindly be advised we have responded with feedback to you via SMS.
Regards,
RJ
