2 Contracts, no usable internet, no support from vodacom

Item: Vodacom
Rating: 1
Author: Riaan V

I took out 2 contracts since April. One for voice and one for data, on both lines I have very slow, 0.3 - 0.8 mbps. I have contacted Vodacom by email multiple times but not getting any assistance. Twice they logged a quarry but closed it as resolved. Nothing was fixed, tried calling 5 times now but gets call but off every time I call. At a loss to what to do. Sittling with 2 contracts that I can not use but locked into. Best network in SA my backside.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

19 Oct 2021, 09:08

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Oct 2021, 09:08

Official

Riaan V's updateReviewer Update

23 Oct 2021, 06:57

Got contacted and opened a ticket. But closed for the second time without sorting out my issue. Its now been since end of April that I had this issue with no fix from Vodacom

Riaan V's update23 Oct 2021, 06:57

Reviewer Update

Got contacted and opened a ticket. But closed for the second time without sorting out my issue. Its now been since end of April that I had this issue with no fix from Vodacom

Riaan V's updateReviewer Update

20 Nov 2021, 07:55

This is now going on 4 months I still have not had my issue resolved.

Riaan V's update20 Nov 2021, 07:55

Reviewer Update

This is now going on 4 months I still have not had my issue resolved.