2 Calls logged and both Restored without resolving

On the 28th June 2015 our internet went down, we then logged a call 56CTK280615, we recieved no other feedback or information and recieved a notification on the 5/7/2015 that the call was resolved but the internet was still not active, we logged another call 42CTK050715 on the Sunday of the 5/7/2015 and even escalated the call reference 704005, we recieved a call from the technician who advised that he would be sending someone out to check the ports, we recieved no futher information and this morning recieved a notification that the call is resolved but the internet is still not active. Kindly advise how we can gain a credit for the loss of time for data and when we will have the line back up as this is really unacceptable.