2 AND A HALF MONTHS WAITING FOR MY PHONE!!

I have never ever thought this is possible! Herewith my not-so-quick story:<br> <br> I received my Xperia Z3 on 10/12/2014 and after a faulty display screen I took it back on 14/12/2014 (well inside the 7 days period). 18/12/2014 I went back and they told me they can't repair the phone. I then went overseas and on 05/01/2015 I went back and still no replaced or repaired phone. 28/01/2015 I went to Customer Care Canal Walk and they said I must phone VIP line, which I did on 29/01/2015. 12/02/2015 they re-booked my phone (I never knew online and in-store are separate). 17/02/2015 I waited for repairs centre to call me, still waiting. It has been two and a half months for my phone and have gone through all the unnecessary steps, I STILL DO NOT HAVE MY PHONE AND HAVE BEEN BILLED FOR THESE PERIOD!!<br> <br> This can't be this difficult! I'm frustrated out of my mind! I am the client and is not suppose to do all this.<br> <br> But most important of all, I really on my phone for my company and are busy losing a lot of money and work not having my phone!<br> <br> Please help and contact me on *** (as I do not have a phone)<br> <br> PLEASE ASSIST!!<br> <br> Michael