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lndeka L

1 reviews | Active since May 2016

26 May 2016, 08:24

2.62 gigs in less then 5 minutes BULL ****

<p>i woke up this morning data and airtime less. i called vodacom support centre and this lady tell's me that my phone logged on and started using the internet at 3.30 am till 3.45 am, so within 5 minutes my phone finished 2.62 gigs of data then started using my airtime which was sitting at R35.68.this is total bull **** and an unrealistic statement.</p> <p> </p> <p>using the excuse of me being on LTE still does not explain why today this happend, i do not have automatic updates and i have restrictions for apps using background data.</p> <p> </p> <p>i have taken too much bull **** from VODACOM over the years but this by far is the most frustrating thing ever.</p> <p> </p> <p>they say they cannot re-umburse me back my data and airtime even though my phone was off when i woke up at 4:00 .am</p> <p> </p> <p>vodacom can forget about me, im porting today. i will not stand for such bulling.</p>

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Replies (2)
Vodacom
Vodacom's reply26 May 2016, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
Vodacom
Vodacom's reply26 May 2016, 12:13
Official

Dear Customer

We are unable to contact you as the post did not include any contact details. Your data usage is normally captured on your device. You can check this usage with the steps below:

Android: Settings > Data Usage > Set period > View usage

Apple: Settings > Cellular > View Usage(this one is not as accurate as you cannot set a period, it keeps info since the last reset)

Should you require further assistance, please update your contact details on your profile or visit the closest Vodacom Shop.

Regards

Vodacom Consumer Website Team