2,5 hours spent holding for the past 2 days

I called yesterday and was tossed from pillar to post as the voice prompts kept taking me to wrong departments; had to hold, hang up, try again over and over. <br> <br> Today the same this happened, I held for a good 1hour waiting for the \right department\" to take my call!! <br> Their lines have a delay I always have to wait a few more seconds after saying something for it to get to your agent before they can reply...I am very very frustrated. "