CL
Cecilia L
1 reviews | Active since Nov 2017
01 Jun 2019, 15:39
1st time it happens it just wrnt uo for no reason but i.must pay the payment no one confirm payments will go up and i want to know why as other service profiders does not have.that problems
My subscription payment went up without any notification ita been for 2 months now and i did message vodacom.they said it muat me wasp services but i am on a u choose flexi.account.which is not an open line my accounts on both contracts went up, they do not understand, why dis it fo up in the firts place they send me sms that it wont go up but it did
Dear Customer as part of a process to simplify our offerings, we are aligning T&C's for all uChoose Flexi price plans on the 1st of June. Your monthly subscription will not be affected. Visit http://voda.com/3tdb6 for more information about your price plan.
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Replies (2)
Vodacom's replyOfficial
01 Jun 2019, 16:10Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jun 2019, 16:10
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Jun 2019, 13:49Dear Cecilia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and everytime your number seems to be engaged. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and everytime your number seems to be engaged. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jun 2019, 13:49
Official
Dear Cecilia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and everytime your number seems to be engaged. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and everytime your number seems to be engaged. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team