LB
Lisl B
1 reviews | Active since Nov 2011
24 Nov 2018, 09:36
1st of the month becomes 23rd!
On the 17 November 2018 I went to Makro to get a new contract as my old one expired. They asked when I want the debit order to go through and I indicated the 1st of every month. Yesterday the amount of R218 went of from my account and was declined as there was no funds. If I knew they where going to change the dates I would have made sure there were funds available by transferring funds to that account. Now I have declined fees and transaction fees for the declined debit order. Also he amount I have to pay is R199 not R218! Wake up and fix this. Vodacom also better not do anything to affect my credit rating because of their mistake!
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Replies (3)LB
Lisl B's updateReviewer Update
24 Nov 2018, 09:45I also phoned on the 21st to cancel the old contract and debit order so Vodacom better not take payment again for a cancelled contract.
LB
Lisl B's update24 Nov 2018, 09:45
Reviewer Update
I also phoned on the 21st to cancel the old contract and debit order so Vodacom better not take payment again for a cancelled contract.
Vodacom's replyOfficial
24 Nov 2018, 10:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Nov 2018, 10:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Nov 2018, 08:42Dear Lisl,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Vodacom's reply26 Nov 2018, 08:42
Official
Dear Lisl,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)