+- 1hr just to collect your cellphone or book it for repairs at Vodacom lakeside in Benoni

Was visiting Vodacom in lakeside mall Benoni,had a problem with my iPhone and what got to me is that where they are booking cellphones for repairs they had two guys helping customers and more than six counters which had no stuff and there was a long que. I took me an hour for me to be assisted and when I went in for the collection it also took me about 45min to be assisted Of which I find very inconvenient to us as customers that they have only two guys assisting with repairs and when one goes for lunch only one is left .