WS
Wilbur S

1 reviews | Active since Feb 2016

26 Sept 2017, 07:20

1GIG GONE IN 20 MINS!!!!!

Alright so last night at 25/09/2017 at 20:25 i bought 1GIG of data for R79.00. I do not know what happened but literally 20 mins later the data was done.

I want a refund on this because i did not use my phone at all, when i check my data usage for the day there is nothing on there.

please assist and do something about this, because this is ****************.

0
Replies (2)
Vodacom
Vodacom's reply26 Sept 2017, 07:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Sept 2017, 14:12
Official

Dear Wilbur

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ