1GB *******

<p>I bought 1GB for 14 days on the 1st April and on the 4th, the remaining 650mb disappeared together with my airtime. I called in and was reimbursed with R99 after holding after calling 3 times holding for 20 minutes on the IVR, only to be assisted by a guy with poor customer service, who kept going dead for 2 minutes on the call. I had to call out his name constantly to check if he is still on the line. On the 14th April I bought another 1GB for 14 days and again when it got to 670mb it disappeared. I called in and spoke to Lerato who could pick up that my data was forfeited by the system due to an error at 00:00 16 april. She then transferred me to Bridgette in service department. Bridgette told me that she will escalate it to back office as she can’t reimburse me again, they only reimburse once in 6 months. To this day no one has called me from back office and they all say its escalated. Is this vodacom’s way of thanking me for staying loyal to them when people are porting to other networks. So, I should advise my family members to port and I should use this sim for calls only till the contract ends, clearly the money I spend on you is not appreciated.</p>