MA
Mariska A
1 reviews | Active since May 2020
14 Nov 2022, 10:18
1GB data purchased via app *** 16.10.2022 FAILED
E***6.10.2022 FAILED
Purchased 1GB data on the app for R85 on 16.10.2022.
Data was never loaded but the funds were deducted from my bank account.
Received instruction via email on 24.10.2022 to report the matter to *** which I did.
Received an auto response with ref EC-1ENB-2JJ1Q3.
Followed up on 7.11.2022 and received another auto response with ref EC-1EPF-2Q5AH8.
Still no resolution.
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Vodacom's replyOfficial
14 Nov 2022, 12:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2022, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team