EB
Eloise B

1 reviews | Active since Jan 2011

14 Sept 2016, 09:15

1GB Data not being received

<p>I logged a complaint on 25 July with Ref S3-G1L2R-R0P6L to enquire why my 1GB data is no longer being sent to me. I have phoned up twice since then, have been to the Cape Gate store to enquire about this, and all I am being told is this is still being investigated. I am sorry but that is not good enough. I am one step away from cancelling my contract with vodacome, I will happily pay the opt-out fee to just get away from you. I am not being assist or getting constructive feedback on this issue. </p>

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Replies (2)
Vodacom
Vodacom's reply14 Sept 2016, 09:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

EB
Eloise B's update14 Sept 2016, 12:59
Reviewer Update

Thank you to Eltino, for contact me and sorting this issue out. Much appreicated.