IS
Itumeleng S

1 reviews | Active since Feb 2015

03 Oct 2017, 08:49

1G gone in 2weeks from whatzapp only

ok I got issues with my data am ok with certain billing even unfair once to a certain point cz am always complaining. now I get 2G on the 19th September 2017 and today on 03th October 2017 am on 20MB. what confuses me is how is that humanly possible when I only use whatzapp as am not on any social media feds? they tell me to check my settings and with using phones for this long will I honestly not know how to switch off background data and automatic updates? come on. I disabled all other apps even emails but data is just flying. I need a real explanation and if they can not show me a graph but show me like a paper showing whats been eating my data and how. I switch my data on and off when I reply but still. am never online because I work and I use my work pc for any google stuff.

I need to know if they failing me and I can just change networks and please reimburse me because I bought that data. it wasn't given.

Regards upset client

0
Replies (3)
IS
Itumeleng S's update03 Oct 2017, 08:51
Reviewer Update
I am on 1.20MB I meant. 1G gone
Vodacom
Vodacom's reply03 Oct 2017, 10:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

IS
Itumeleng S's update06 Oct 2017, 09:22
Reviewer Update
hello one I don't have icloud, am used my sisters phone and so am only using whatapp and all other icloud stuff I don't even need. two my location system has been off. so kindly explain what kind of whatsapp eats 1gig plus data in two weeks? lets not avoid the issue in hand. the safari site has been disabled. like I said I only use whatapp. this is beyong ridiculous.