19 Days Without Phone Coverage – No Help from Vodacom

I am extremely disappointed with the lack of assistance I have received from Vodacom. It has now been 19 days since my handbag was ******, which contained my phone, ID, driver’s licence, and passport. As a result, I have been without phone coverage for the entire period. I contacted Vodacom for help with a SIM swap so that I could regain access to my number and be reachable again. However, I was told to “rest assured” that someone would be in contact, yet there has been no communication, no progress, and no effort to resolve the issue. For 19 days I have been unable to receive calls or messages, which is causing severe hardship. I expected Vodacom to show understanding and provide support in a situation like this, but instead I have been left without any assistance. I urgently request that Vodacom address this matter and assist me with resolving the SIM swap so I can regain phone coverage as soon as possible.