188 Days for a new Samsung Device repairs.....

188 days without a Samsung A53 Device! So as I head into 2024, it has now been 188 days without my device. This device has now been in and out of repairs for a total of 5 times over the 188 days and I have still not received the device back or a response from either the Manager or Owner of Vodacom Summerstrand Village!

Just an update on the below... As at today, 20 November 2023, I have still not received this device back... that is 145 days without this device! Samsung A53 through Vodacom and my Samsung A53 I upgraded my contract in May 2022 and received a Samsung A53 as my new device On 4 November 2022 I took this device into Vodacom Boardwalk Mall for repairs of the speaker. I was handed a job card number on a piece of paper and after numerous calls I eventually made contact with the owner of the store and received my phone back on 10 December 2022. I had to purchase a new screen protector as this was obviously removed during the repair process On 28 June 2023, my device had the same issue with the speaker not working. I took it into Vodacom Summerstrand Village this time and after many follow ups got my phone back on 19 July 2023 I again purchased another screen protector. On 23 July the bottom speaker and microphone stopped working and again my phone had to be returned to Vodacom Summerstrand Village. This time the repairs took 8 weeks, only getting my phone back on 08 September 2023. Upon return of my phone none of these issues were fixed and the bottom speaker and microphone still did not work. It has now been back at Vodacom for 4 weeks and I still haven’t received a job number so cannot even trace what is happening with my device. Despite promises from the Store Manager to get back to me in 10 minutes……. So in summary, this device has been at Vodacom for a total of 18 weeks - over 4 months! I have not been offered a loan device or any form of communication from Vodacom. Surely Samsung should also have some kind of policy as to when this device can be replaced as it is quite obvious that it cannot be repaired?