18 years loyalty rewarded with a kick in the teeth - VODACOM

I posted on this forum a few weeks ago about being an 18 year long customer and being hoodwinked into "upgrades" to my data and cell phone contracts.....and the result being that I now have FOUR different accounts! AND I have a bill of R1800 when I need this to be less than R700 per month.

I received a call from a rather disinterested customer care person who told me that a request for recall has been logged (from a long and tedious call that I had put in to customer care!)

I was told that costs would be reversed and that couriers would collect the modem that had been sent with these revised contracts!

There has been no further contact from Vodacom, the couriers ARE working yet I still sit with the modem and the BILL.

Once this issue is sorted - not that I am anticipating that it will be, I will NEVER recommend them and will be changing my accounts at the very first opportunity.

OH YES - YOU CANNOT GET THROUGH TO THE CALL CENTRES AND CANNOT EMAIL!