EP
Elize P
1 reviews | Active since Feb 2023
17 Sept 2024, 17:52
18 months of absolute frustrations
After 196 Service requests and probably 101 calls Vodacom once again debit my account with a fibre line that do not belong to me. When I cancel that debit order they just cut my whole service which contains various phone contracts. ridiculous that I have had to deal with this one request for over 18 months now. Vodacom is extremely *********** and should not deal with client with various contracts. They never have a supervisor or manager available and no one takes accountability or pride in their work to ensure something is dine properly. Horrible service provider especially for a business. They should rather just sell pay as you go.
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Replies (1)Vodacom's replyOfficial
18 Sept 2024, 08:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2024, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
