EP
Elize P

1 reviews | Active since Feb 2023

17 Sept 2024, 17:52

18 months of absolute frustrations

After 196 Service requests and probably 101 calls Vodacom once again debit my account with a fibre line that do not belong to me. When I cancel that debit order they just cut my whole service which contains various phone contracts. ridiculous that I have had to deal with this one request for over 18 months now. Vodacom is extremely *********** and should not deal with client with various contracts. They never have a supervisor or manager available and no one takes accountability or pride in their work to ensure something is dine properly. Horrible service provider especially for a business. They should rather just sell pay as you go.

0
Replies (1)
Vodacom
Vodacom's reply18 Sept 2024, 08:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team