18 days Since I app**** for a contract

I went with my grandmother to the Vodacom store for a new contract. We app**** for a Samsung A3 phone. My gran had an MTN number, but she wants to keep that number so we requested to port the number. We app**** for the contract on September 24th and we still don't have a SIM card with that number. The people working at this Vodacom shop does not know what they are doing, we have had 3 different SIM cards in this time. I would like to cancel the contract but we already paid the activation money, bought a screen protector (already on the phone) and cover for the phone. Between my gran and I, we have been there on 8 occasions. On seventh occasion, I spoke to the manager (Niel) who was very rude and raised his voice at us. Went back for the eight time, where he was a bit better and seem like he wanted to help, but it still does not work. It costs time and money every time I go back. I want this sorted out and will only go back to the store once this problem is solved.<br> <br> PS. The account is on my grans name but she asked me to handle the matter.