18 DATA BUNDLE TRANSACTIONS DEDUCTED FROM ACC

Hi there, <br> <br> Yesterday I tried to purchase the promotional data bundles under no. 5 of *111# and throughout the day it kept on indicating that there was a technical error. So, I tried a number of times to purchase data until I finally received a message saying that my transaction for a 1GB data bundle had been successfully loaded. I only received one message to say that it had been successfully loaded, but all of a sudden today I received 18 smses indicating different data bundle purchases (because I tried different data bundle sizes to see if it would somehow come through) but I only received one message saying that it was successful. <br> <br> This is clearly a technical error on Vodacom's side, and the Client should not be liable for something that was clearly Vodacom's mistake. I only wanted 1GB data bundle to last me for the next week. Not 6.7GB. I never use that much not even for the whole month. <br> <br> If you could please reverse these data bundles from my account, I would be extremely grateful. If this matter is not resolved then I will change service providers and I will take this to Consumer Act. <br> <br> Thank you. <br> <br> Kind regards, <br> <br> Jennifer Alho