17years and nothing

I sent in a query on the 10th Oct because I bought 1G data, but never received the free extra gig (Ref: 1- ********** ********** ). After telling me it will take 4-7 working days, I finally got a response today, almost 4weeks later saying it has been resolved and to go to the app. I go to the app and nothing, no message to say what the outcome was, nothing. Oh, and no free gig. In all honesty I do not know why I'm still with Vodacom. I'm going to tell you a story, 17 years ago (2001), a 14yr old me really wanted a cellphone, as all the kids had one, I begged my dad and he finally caved and got me my very first cellphone. It was even a vodafone. If you check my number ( ********** 034), you will see it originally belonged to Mr TV Ludwig. I've literally been a customer for 17years, have had the same number for 17years and something simple as getting what is owed to me is a challenge. Thanks Vodacom, for 17years of ****py customer service and just being a bunch of assholes. Maybe it is time to move on..