17 min later and we have not even started

Two days trying to sort out slow internet!. (Paying for 20mbps+ and getting not even 2Mbps) Today I again called the business contact centre since this is a business plan. Very disappointed in myself for not writing down the contact person, who transferred me to the "Home internet" help desk. Had to do the whole authentication stuff all over again just to be told that I need to be transferred to the Business department. By now 17 min have gone past without anything constructive happening. Is Vodacom trying to frustrate their customers on purpose or is this just the lack of training. I eventually ended up with a lady called Mbali. What a pleasure to work with her. Well done and thanks for your assistance!