JS
Johnathan S
1 reviews | Active since Aug 2018
10 Apr 2019, 09:42
168hours Late.
Been waiting for a week now to get any feedback from Vodacom Business, it's a simple migrate from contract to pre-paid. Contract ended February 2018. Fhulu said 24hours, it's been 168hours now. Only wanted to move 1 of the 9 business contracts, maybe with this fantastic customer service i should move them all off Vodacom Red and switch to another network provider.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Apr 2019, 11:05 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Apr 2019, 11:05
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Apr 2019, 18:51Dear Johnathan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply10 Apr 2019, 18:51
Official
Dear Johnathan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
JS
Johnathan S's updateReviewer Update
11 Apr 2019, 08:44Thank you, a bit ridiculous that i have to Rica the same sim and number which i used for 11 years again, just because i switch to prepaid. People didn't lie to me when they said Vodacom will make it as difficult as possible to migrate.
JS
Johnathan S's update11 Apr 2019, 08:44
Reviewer Update
Thank you, a bit ridiculous that i have to Rica the same sim and number which i used for 11 years again, just because i switch to prepaid. People didn't lie to me when they said Vodacom will make it as difficult as possible to migrate.
JS
Johnathan S's updateReviewer Update
11 Apr 2019, 10:04It's not resolved. Still waiting on why i have to go in, and Re-Rica my sim and number that's been in use for 11 years. While i'm doing that i might as well change all our 9 business contracts. Ridiculous bad service from Vodacom. Since the 3rd of April.
JS
Johnathan S's update11 Apr 2019, 10:04
Reviewer Update
It's not resolved. Still waiting on why i have to go in, and Re-Rica my sim and number that's been in use for 11 years. While i'm doing that i might as well change all our 9 business contracts. Ridiculous bad service from Vodacom. Since the 3rd of April.