16 days without help!without being conected ! And still no help

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 19. ********** 888184px; line-height: 24px; background-color: #ffffff;">My wifes phone was upgraded 22/04/2017 we contacter vodacom monday 24/04/2017 thay lohed a faul but still did not sort out the problem. I phoned vodacom 3 to 5 times every day after that to sort out the problem. I desided to post on hello peter as it was a week with absalutly no progtrs. The next day 03/05/2017 (that is 9 days after upgrade)the man that phoned me ensured me that he will persenaly sort out the problem thay sent some sort of quote (no anount/no explenation) the prson would phone me back later that day but no one hase phoned me back (5 days so far) thay have promesd me Free R100 airtime to compensate but still did not even get this the new move would be moving from vodacom to new service provider this is redicolous and completly unacceptable </span></p>