1 reviews | Active since Jan 2017
16 Days To Resolve A Query - Data Lost
<p>I have lodged an enquiry with Vodacom on the 1st of January, ref # S4-N9227-7BZAS which to date I have not had feedback in respect of a solution.</p> <p> </p> <p>I have loaded twice the amount of data which I normally load on my phone which is lost and Vodacom cannot account where this data was app**** to.</p> <p>Typical!!! The more data you load, the more Vodacom makes it disappear.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We reviewed the usage on your number and can confirm that all charges were correct.
As a once-off gesture of goodwill your account was credited with 2GB. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
Please visit http://ow.ly/yQqyr for tips on how to manage your data usage.
Kind regards
Vodacom Consumer Website Team
Dear Client
We reviewed the usage on your number and can confirm that all charges were correct.
As a once-off gesture of goodwill your account was credited with 2GB. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
Please visit http://ow.ly/yQqyr for tips on how to manage your data usage.
Kind regards
Vodacom Consumer Website Team