1 reviews | Active since Feb 2017

22 Mar 2017, 14:34

16 calls,3supervisors,no sim delivery,all in 8days

<p style="color: #555555;">We have spoken to 17people since tuesday last week, u sent a phone that we got on contract without a micro sim,moved all my contract benefits to a sim I dnt have in my possession, I have lost money,clients and more due to not getting that sim, I want compensation for my trouble of at least 5gig and pro rata amounts added to sim as per ur special since its almost the end of the month.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Godfrey,Bongwe Bongani,Delorus...all managers promised to fix our issue!!!!! This is the last time im talking to u,by tmrw we cancelling if u dnt get TOP TOP MANAGEMENT TO US, AND WE WILL LEAVE VODACOM AS WELL AS MY FAMILY, THEY ARE ALL DISSAPOINTED IN U,U HAVE CAUSED SEVERE BUSINESS PROBLEMS!!!!! IVE LOST MONEY, MTN PHONED WITH A BETTER OFFER,WE WILL MOVE THERE BEFORE 5pm TODAY IF U DONT SORT THIS OUT. FED UP IS A UNDERSTATEMENT</p>

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Replies (2)
Vodacom
Vodacom's reply22 Mar 2017, 14:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update22 Mar 2017, 14:39
Reviewer Update

Not good enough, will NOT TOLERATE USELESS CONSULTANTS,GET TOP MANAGEMENT NOW!!!!