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Good evening,

I require assistance with my Vodacom contract. I have been experiencing no signal since July 11, 2025. Upon investigation at Vodacom, I discovered that I have an open plan, which was previously unknown to me. Apparently, it's a top-up plan with specific data and talk time allocations. I had upgraded my contract in March, but received an unexpectedly high bill of approximately R1800. Vodacom Head Office informed me that my SIM card has expired after six years and that I need to obtain a new SIM and number. Although they modified my contract to a top-up plan, I still have no signal. They assured me that the issue would be resolved by August 1, but it persists. What steps should I take next? Please help. 🙏🙏