RE
Ricky E

1 reviews | Active since Aug 2014

19 Apr 2016, 12:24

15 Years subscription, 1.5 Month arears & dereg

As I am feeling the pinch, I know Vodacom is too. However, the way my account was handled is sickening. And hear me today, as soon as my contracts expire, I am outta here. Long story short, I have had the same number for the past 15 years. Just migrated from contract to contract. I am using all 4 my sims in my small business. Not anticipating clients to pay as slow as they did in January, my debit order bounced... With the rimple effect, everything fell behind. In Feb I made arrangements to pay half, which I did. Then received a R7055.51 bill shocker. I forwarded the query to accounts. With the big amount, obviously way outta budget bounced again. On 13 April 2016, received a goodwill notice, thanks Maxwell, of a credit being passed. However, my line has been deregistered even before that. I am a small business, my number is my money. Without it, I am crippled. 15 Years of good payments and Vodacom deregisters me after 3 Defaults. I am up and running again, I am sure any other provider will welcome a R5000 pm client. I am sure someone could've been paid my subscriptions just to work out better plans for high paying customers.

0
Replies (1)
Vodacom
Vodacom's reply19 Apr 2016, 14:10
Official
Hello REnslin,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team