15 Years Loyalty, **** service

I have been a customer with Vodacom for many years now, my Blackberry 9720 has a problem with the Charging Pin, i took my phone to the Vodacom at the Glen Shopping Mall, where the consultant told me to take the phone to the Alberton Repair Shop. I took the phone on the 03/11/2015 @ 08h00 and spoke to a consultant by the name of Lumka, who advised that she can book the phone in, but they moving to New Market Mall and the consultant will only take a look at my phone today