15 years later with Vodacom and this is the treatment i get.....

As I begin writing this email, I was on the phone for exactly 35 minutes to your customer service center. I spoke to a Dimakatso who left 30 minutes ago to call her supervisor and then the call cut Can I request that you please verify this information. My no is ********** 470 , just review how many times ive attempted calling you

I'm soooo disappointed in the service I have just received, I have been with vodacom for over 15 years, every month I diligently avail funds for you to debit my account and the one time⏰ that I need assistance from Vodafone, this is the service I get.? Words cannot begin to describe my disappointment. When I suggested leaving, Dimaktso, offered that I return the unit and move elsewhere.

Spoke to a supervisor who suggested the same , that I leave. All of this cos no one is prepared to take accountability for having inconvenienced me after I called and followed through.

So I had upgraded on the 24th April in time for you to deliver a phone unit and my upgrade goes thru. The unit was then delayed on the basis that you had the incorrect contact number ....... really? Nonetheless, I called Vodacom to ensure that my account is in line with the changes and I was assured that that is the case. I told the lady that is was ok that the unit was delayed as long as I am upgraded to the package I requested.

I was assured that this was the case, I called again just to confirm and I was told again that it will go thru, however at the time they were experiencing problems with upgrades

Today, I'm told that I have reached my call limit, note that the upgrade was for a red package.? that's unlimited. I was now told that this can only go off in June..,. This is despite the endless calls I've been making to ensure that this is done in time.

I'm now out of airtime and Vodacom continues with business. I'm even given a suggestion that they collect the unit and I move elsewhere

I c ant call or get assistance from anyone at this point?

Please call me to address this matter.

Regards

Seenat