15 Years and I will be cancelling with a smile

I have been with Vodacom for over 15 years. On my last contract upgrade, they helped me so much, I said I would never leave Vodacom.

But now clearly things have changed.......

Vodacom advised they were going to add cost to my account to which I disputed as the cause was not in any contract I ever signed and more so, the contract they were able to send me did not have a single signature from me on it.

I was debited R700 this month but my invoice says less than R600. So they have not only decided to add costs for something not agreed to but they don't even put it on the invoice to show transparency on these apparent cost.

So I decide that while I am not impressed with Vodacom, let me give them another chance since I have been their client for so many years.

I went to Vodacom East Rand Mall and their "sales" team is laughable.

Not only did the woman usher me over while she was still busy with another client and left me standing in the middle of no where waiting for her but she could not look more miserable to work there.

I then showed her that Cell C has a fantastic deal for the same phone I am looking at with more Data, minutes etc at a better monthly price and free cover with screen.

Her incredible response was sorry Vodacom can't match it at all (without even discussing with a manager) and gave me the number to cancel my contract this month.

Well done, service is getting worse and worse by the year and I will be calling *** to cancel as advised by your incredible staff.