15 years a client now i regret it

<p>To whom ever is reading this</p> <p> </p> <p>I have been a client with Vodacom for the last 15 years and never ever had any problem with any part of their service. The last 6 months has been a nightmare when dealing with them. Firstly I have 4 contracts with them, on average i pay R@@@ ********** @@ a month and for the last 6 months every month I have been either over billed or double billed or for who knows what reason they just add a few thousand rand on my accounts and expect me to just wait till they have time to resolve the problem. This morning I attempted to download some stuff so I uploaded some data on to my phone thinking that the data will be used when i am on the internet. Ag please they took all my contract airtime then when that was done they took all my data and i havent even downloaded halv of what i planed for. Funny enough you phone the customer service and they keep asking all these idiotical questions and then the security questions start, and if that is not ****ing me off enough i have to hold 30 minutes plus before the phone gets answered and then its to late my blood is boiling already. I phoned you reported my problem, give me answers. Thats it i dont whant you to give me convidential information acces my accounts and check what the f***** is going on and give me my answers. Also since for the last 6 months you have prooven yourself useless and incompatent to resolve your own problems i will be seeking other service providers that can deliver what they are promising. Please not that the staff you currently have in your call center is useless and ***********. The only good thing about your call center is that the agent actualy phoned me back when the call cut out due to bad connection and then even i only got more frustrated and ****ed of with your company. </p>