CK
Charldene K
1 reviews | Active since May 2018
06 Jul 2021, 14:38
15 months still no refund
Once again I'm disappointed. I have logged so many complaints over the last year and 3 months still no refund. Then they have the audacity to call me and ask me why I logged a complaint and want to know what they can do. Don't they have records of each call and all the ref numbers I have provided. It's draining. They are sitting with money that is not theirs. Such ***** I have never experienced in my life.
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Vodacom's replyOfficial
07 Jul 2021, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jul 2021, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team