15 month old unsolved query DH du Preez

15 Month old query - this is my 7th posting on Hello Peter regarding Vodacom's pathetic service, customer neglect and their don't care attitude. Over a period of 12 months (since Dec 2019), they took a total of R6275.82 (each month in different small amounts for different devices I never had, even a laptop!). I send numerous emails, went almost on a weekly basis in to Springs Mall branch (where the mistakes only escalated), and yet, I am still waiting. I had one phone call six weeks ago to say the problem was solved, but it is still not solved, zero contact, zero money, zero service, nothing.