15 Days later, no response from Vodacom.

I app**** online for a new cellphone contract on the 1st August, I recieved feedback on the 3rd stating that my request was being processed and that it would take 3-5 business days to complete. I then called Vodacom on the 5th asking for an update and was advised that they cannot see anything on the system and that I should wait for a call from on agent. In the meantime I could see via transunion that an enquiry was done (i get email alerts). On the 10th August I emailed customer care to ask for an update, a consultant gave me a call and transferred me to the "relevant" department, I gave them all my infor and they proceeded to transfer me to another department - I held on for a few minutes and the call cut. It is now 5 days later and no one has gotten back to me, its is 15 days from my original application and no word. I would be happy to go to another service provider but when they do a enquiry it affects my credit score. This is very Lowsy service!