15 Days and still no upgrade

<p>I went into Vodacom at the Watercrest Mall 15 days ago (1st June) to upgrade my contract which I've had for many years and spent tens of thousands of Rands on but was told that there was some check or approval that was needed that would take up to 72 hours. I have since been back 3 times over the last 15 and they still don't have a phone or answer for me.</p> <p>It's just a samsung S6 for flip sake.</p> <p>A friend went into Vodacom at the Pavillion yesterday for an upgrade and walked out a few minutes later with the upgrade completed and a new hand set.</p> <p>Despite being told that sms's were sent to both numbers I provided, not a single one has been received on either.</p> <p> </p> <p>This service sucks.</p> <p> </p> <p>Gary</p>