1 reviews | Active since Jul 2014
15 days after Hellopeter review and no response - I'm paying for something i'm not receiving! Is messages even being read or just automatic rep**** to?
<p>15 days ago i posted the following:</p> <p> </p> <p>" </p> <p> </p> <p>I struggled the past 2 months to get a new contract, and since i've got one now, the problems does'nt seem to stop. When i registered for a new contract (i have three on my name, and this one is for my father who i'm switching from virgin mobile) i was told that the system changed and that i can't do a number port online anymore and that i need to go to a vodacom shop. They also told me not to put the vodacom sim card in my phone, as it will trigger the activation of a new number, before porting.</p> <p> </p> <p>So this afternoon i went to a vodacom shop and they told me that they can't do a number port as it's already been activated and that they suggest i call the customer care line. The customer care line also can't help me in this regard.. </p> <p> </p> <p>Please help me! I do not want a new number! I want to use the existing virgin mobile number!</p> <p> </p> <p>"</p> <p> </p> <p>So after 15 days, still no reply, but i'm already paying for a contract i'm not using??</p> <p> </p> <p>Please call me immediatly.</p> <p> </p> <p>Regards, </p> <p> </p> <p>Reenen</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
