RB
Robert B

1 reviews | Active since Jun 2020

23 Jun 2020, 19:48

147 hours without service from Vodacom

On Wednesday 17/06/2020 at 17h08 the Vodacom and Telkom roaming network went down. I had to drive km's to look for a signal to report the outage and then again 2 days later and then again today -so- reported 3 times over 6 days and no reaction. Now 147 hours later I still sit with no network. Vodacom has written me off after being a client for 21 years My observation - Vodacom has written me off after being a client for 21 years - there is a disconnect between what is being reported and what is actually happening - The call center does not have clue about the workings of Vodacom - Technical assistance is not accessible - The operations of my business have come to a standstill ( pump operation, accounting, communication, banking) - The worst of the whole lot is that they try to contact me on a number that has no network when I have given them the tower id and alternate communication numbers - they have now blocked my e-mails because I told them fix "your ****" now they really cannot communicate with me

0
Replies (2)
Vodacom
Vodacom's reply24 Jun 2020, 07:29
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RB
Robert B's update13 Jan 2021, 18:24
Reviewer Update
Good day

The issue was never satisfactorily resolved.

I cancelled my Vodacom account and moved over to MTN

Kind Regards