145hour to not activate simcard

<p>This email serves to confirm my extreme dissatisfaction with Vodacom and their activations system. It has been 144 hours and my simcard is still not active; meaning I have been unable to use or test my device. The exitement of receiving a new device has dissipated into bitter dissapointment. Nathaneil Abrahams promised regular updates; which completely disapeared. The activations call centre only says I have to wait 5 to 7 days for activation, those were not the terms on which the contract was issued. Dineo went so far as to hang up the phone. Sharron did what she could even issueing a 5gig data bundle to ease the dissapointment; I do appreciate that. Of all the people to whom I have spoken Sharron was the only one doing something and it is not even her department.</p> <p>Why can Vodacom not just issue a new active simcard and replace that with the one that does not work? It is a workable solution for all involved.....</p> <p>I feel that vodacom has failed to deliver the service as promised and is currently breaching the contract. I also strongly feel that thr subscription fees be waived for November 2016.</p> <p>Please confirm in writing as to why the simcard is still not active and why Vodacom refuses to issue a new active sim to resolve this matter?</p> <p>I have reached the point where it feels like it would be better for my sanity to cancel all my contracts with vodacom and go to a different service provider.</p> <p>Deeply dissapointed at the level of service received. <br />Gerhard Swanepoel</p>