PZ
Pam Z

1 reviews | Active since Nov 2012

06 Jul 2018, 12:29

***9-contract still active in Experian system

I'm the beginning of March I ended up esalating my contract cancellation with the CEO Office due to your inability to deal and resolve queries. I was appalled to see that tho contract which was cancelled five months ago is still on the active status on Experian ITC system. Meaning no one reported termination of contract with itc. I want this done ASAP

0
Replies (3)
Vodacom
Vodacom's reply06 Jul 2018, 14:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jul 2018, 12:04
Official

Dear Pam,

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

CJ

PZ
Pam Z's update12 Jul 2018, 07:03
Reviewer Update
I did not ask for proof of closed status with Vodacom. . Want Vodacom to send proof of closed status to Experian ITC