14 Months Trying to Cancel Expired Contract – Still Paying for a Locked Number

I am beyond frustrated with Vodacom’s service.

My contract expired in 2024. Since then, I have been trying to cancel it for 14 months. Every time I attempt to cancel, I am told that I must first pay an outstanding amount before the cancellation can be processed. I have made multiple payments over this period, yet nothing gets resolved.

I have physically been to a Vodacom shop five times, desperately trying to sort this out. I even went to Vodaworld in Midrand, hoping that head office would be able to assist me — and still, no resolution.

Today, 12 February 2026, I went to a Vodacom store again. The consultant tried to assist me and made five different calls to various departments, but still no help. The only feedback remains: “Make payment and then we can cancel.”

To make matters worse, Vodacom has now locked my number. I cannot receive calls or SMSs. So I am being charged for a service that I cannot even use.

I have also never received any proper email communication explaining what is happening or why this cannot be resolved.

How is it possible that a contract that already expired in 2024 is still not cancelled in 2026? For 14 months I have been paying without getting any closer to a solution.

This situation is completely unacceptable. I expect immediate intervention, and cancellation of this contract without any further delay.