14 months of unresolved billing issues

Vodacom is the WORST WORST WORST company I've ever dealt with. You are *********, call center staff are HIGHLY ***********, and you have ZERO interest in resolving any issues. Over the last 14 months, I have on numerous occasions, requested that you, Vodacom, point out to me, where I had, when I signed a FIXED 24 month contract, accepted that there will be price increases during that period. In fact, I explicitly asked the consultant that did my contract, if the price is fixed for 24 months, if not, I'm NOT doing a contract. I was assured, that, the price is fixed for 24 months.

To anyone thinking of signing a contract with Vodacom, THINK AGAIN!! Do you want to be bound for 24 or 36 months, with NO ability to resolve any issues? Having to rely on *********** call center staff with very little interest to resolve your problem?

Thankfully, I'm at the end of that contract, 2 price increases later. What a challenge it was to try and cancel my contract!! That line, is about as stable, as your service is bad. Then, when you eventually get through, there is some sort of system issue, and you cannot be helped. Then, the *********** service consultant, can't get the cancellation date right.

Another issue, as a Smart Top up contract customer, buying airtime to convert into a voice bundle, only then to learn that, when you are a Smart Top Up contract client, that isn't possible. Then get informed by customer care, that indeed, Smart Top Up customers, can ONLY load a re-occurring voince bundle, and NOT a once off voice bundle. So, now we are forced, to use ridiculously expensive airtime, to make voice calls on the odd occasion we do run out of monthly minutes.

Overall, the WORST 24 months of telecoms experience!!

Going into any Vodacom shop, is about as pointless as phoning customer care, and as pointless as writing this complaint expecting Vodacom to actually pay attention to it and resolve the issues. The standardized generic answer at a vodacom shop is simply, phone customer care, they will assist. NO, the WON'T!!

Great was my excitement, when on my last visit to Vodacom4U in Northgate, the manager suggested I send an e-mail to *** and he ASSURED me that I WILL get a speedy reply, usually without an hour. Well, 2 days later, and, you guessed it, NO response.

Telkom, THANK you, for your FREE ME deals, which are much more affordable than anything vodacom, and which is available without binding me to a 24 month contract!! PREPAID is the way forward!!