14 DAYS WITHOUT AN ANSWER

I did an upgrade on the 16th, when I received my phone on the 17th I realised I'd chosen the incorrect handset and arranged with the upgrades department to return the phone. Suffice to say, NUMEROUS CALLS, SMS'S, ONLINE CHATS, EMAILS LATER I'm STILL WAITING for the phone to be collected and yet they've already processed the upgrade AFTER telling me that it would have to be reversed and I'd have to apply again.<br> <br> I've been a customer for 18 years and have 5 contracts with Vodacom - AFTER THIS I THINK I'LL CHANGE TO ANY OTHER PROVIDER when the other 4 are up for renewal.