14 days and still no response from vodacom Fibre

its been 14 days since my first query, i have been calling Vodacom Fibre everyday since, Everytime we call its a different issue and no one can resolve it 'because it must be sent to another department', there is a massive dissconnect in the fibre support contact center, no one owns a query to completion, if anyone in the process chain does not repsond to or complete a query there is no one to hold them accountable, i have multiple Service requests that have not been attended to over the last 14 days and not one person has called me back. This is my second hello peter review, there was a response that someone from Vodacom would call me and ive never gotten a call