14 day return policy

Very dissatisfied with the service of Vodacom Brakpan. I Upgraded 10 days ago after my phone was ******. I am a loyal Vodacom customer for more than 15 years. I wanted to upgrade with a Samsung phone like I had and the agent for Vivo basically insisted that I take a Vivo phone. I told him I dont want to try a new phone I am used to Samsung and dont like change and carried on and on and assured me the phone operate the same as my Samsung phone.

Today I went back and asked to return the phone and get a Samsung. After a hour I am out of there with the same **** phone I can not operate. I currently have Vodacom contracts to the value of R5500 per month and this is the very first time i wanted to return a phone and I cant.

So much for the 14 day return policy Contract Refunds

Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that:

the customer contact the Vodacom Online Support team to arrange collection. Log-in into your Order History.

the product is returned within 14 days from date of receipt and

the product is undamaged and is in its original packaging including all accessories and any other promotional items, if any

no partial returns will be allowed e.g.: all Bundled goods must be returned as a bundle and not parts of.