14 Day Peace of Mind

I done my upgrade online on Monday 28/09/2015, received my upgrade on 29/09/2015. I am satisfy with the phone but not the package. I phoned the 082 111 yesterday morning 01/10/2015 to ask assistance to change my package back to the U choose flexi R150.00. Tha package that I currently have got 75 min, 200 sms and 200MB data. This is not sufficient enough for me during a month. I am unable to buy data or airtime to load on this package like I use to do. <br> The first time I phone the lady that I spoke to said, she can only assist me on the 28th of October 2015. This means my 14 days peace of mind is past. Then I raised a complaint on the Vodacom website it self and was directed to a online agent - Wesley. Were by he said I need to cancel the whole upgrade and the couriers need to pick up the upgrade were by I must wait 7 - 14 working days. And start the upgrade process from the beginning again. I will not have a phone and I have to go and buy a new sim card to do a sim swop again.<br> Wesley informed me that I can only migrate the contract after 3 months. <br> All I want to do is just change the package to suit my needs.