14 DAY DATA DISAPPEARS & 7 DAY DATA EXPIRES AFTER 24 HOURS !!!

<p>On the 12th of March 2017 in the morning , I purchased a 1 gig data bundle(R89) valid for 14 days.<br />An hour or so later I put my phone in flight mode as I was in church. When I switched on my phone at around 2pm. The phone had 0 data.</p> <p>This came as a serious shock, I immediately called Vodacom, the young lady was unable to do anything. She gave me some guessed explanation about my phone updating software. I then pointed out to her that my iPhone was setup to only update software and all Apps over a WIFI connection , however she logged a service request for me.</p> <p>So later that day I purchased another 1 gig data bundle (R79) for 7 days.</p> <p>On the 13th of March 2017 I downloaded the Vodacom app in order to track my data usage as I was now scared that my data was disappearing. I checked my data status, what I saw shocked me.</p> <p>My 7 day Data bundle expiration was on the 13th March 2017 instead of the 19th March 2017. I immediately called Vodacom customer service and told the lady what I saw, she adamantly responded saying her system shows her that it expires on the 18th March 2017.</p> <p>This morning (14 March 2017) when I woke, I checked my data balance and it is 0. Meaning the data expired.</p> <p>I am extremely ANGRY & DISAPPOINTED in Vodacom. I have been a loyal customer since I had my first phone however this new thieving scheme is UNACCEPTABLE!!!