HS
Hilde S

1 reviews | Active since Nov 2016

17 Feb 2017, 12:39

13 MAILS TO ELROY/117 CALLS / 8 HELLO PETER COMPLAINTS -

<p>OUTRIGHT ******ION</p> <p>*********ING CLIENTS WITH THREATS TO CUT THE LINES</p> <p>NO RESPECT TOWARDS CLIENTS</p> <p>NO COMMUNICATION - 13 MAIL REQUESTS AND NOT ONE RESPONSE</p> <p>8 HELLO PETER COMPLAINTS - MATTER STILL NOT RESOLVED</p> <p>NO CO-OPERATION TOWARDS CLIENT</p> <p>NO ASSISTANCE</p> <p>THE WORST UPGRADE OF MY LIFE. MATTER OUTSTANDING SINCE THE 25TH OF NOVEMBER.</p> <p>WHEN WILL VODACOM AND THEIR INCOMPETANT STAFF START ASSISTING CLIENTS ..... I WILL LODGE A COMPLAINT EVERY HOUR ON THE HOUR UNTILL RESOLVED. I WILL HUNT YOU TILL YOU ASSIST ME. I JUST CANNOT BELIEVE WHAT I HAVE TO GO THROUGH, IT IS LIKE TALKING TO A BRICK WALL... YOU MAKE ME SICK.</p>

0
Replies (3)
Vodacom
Vodacom's reply17 Feb 2017, 13:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

HS
Hilde S's update17 Feb 2017, 14:00
Reviewer Update

that is what you said 2 days ago and you still do not respond.l this is seriously beyond incompetancy!!!!!!!!

Vodacom
Vodacom's reply22 Feb 2017, 07:57
Official

The reported instance has been reviewed and addressed.

Please refer to our correspondence communicated

Regards

Elroy