JS
Johan S

1 reviews | Active since Mar 2017

06 Apr 2017, 12:03

13 Days without service

<p>My cellphone number, because of a so called system fault, is now in operative for 13 days!</p> <p> </p> <p>All I can do now is to cancel the contract and stop the monthly debit order. Vodacom can come collect their phone at my house!</p>

0
Replies (3)
Vodacom
Vodacom's reply06 Apr 2017, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JS
Johan S's update06 Apr 2017, 20:30
Reviewer Update

Dear Vodacom,

I can now phone out and send SMS'S. BUT

I CAN STILL NOT RECEIVE ANY CALLS NEITHER SMS'S!

PLEASE HELP!

JS
Johan S's update07 Apr 2017, 15:36
Reviewer Update

Thanks Rudi, my service is restored.

I appreciat your efforts.

Johan Smith